Frequently Asked Questions
Do you have questions about subscriptions?
Do you have questions about your account or about payment?
Do you want to know about your privacy?
Find your answer here.
Can I submit questions about the content of this site?
Or is solely ‘self-service’?
I have built my site to be as self-explanatory as possible. Abundant explanation is offered through text, music notation examples, audio and video clips. In addition, there are many exercises. The structure of the site is very clear, and has been constructed in small stages.
If something is still not quite clear, then it is possible to send questions to a forum. Anyone, including myself, can react to the questions submitted. You can make use of the forum as often as you like.
Technically-specific questions, regarding your instrument for example, are best directed towards your music teacher.
Where can I find the general terms and conditions?
At the present time, no general terms and conditions are listed on this site.
I have made an account but can’t log in.
An account is made during the registration process, but it isn’t possible to log in until payment has been received and approved.
I still can’t log in after I sent my payment.
Check that you have used the correct log-in name and password.
During registration you will be asked to provide a log-in name and password.
NB: these are case-sensitive!
It could be that, during registration, another log-in name or password was submitted than that used when logging in (for example, due to a typing error). Check the email which will have been sent to you for the correct, submitted log-in name.
I still can’t log after payment and entering my correct log-in name and password.
A solution will be provided as soon as possible.
MusicTheory.Education complies with the legal privacy rules.
MusicTheory.Education will carefully protect your personal information and never make it available to third parties.
Registration on the site
When you register on the site, we ask you to provide some personal details (name, country & email). The data is stored on secure servers. This data is never shared with third parties.
Choices for personal data
We offer the opportunity to view, change, or delete all personal information.
It is possible to delete personal data and account details.